TDIN's De-escalation workshop is a half day workshop that will focus on key learning points: avoiding a crisis, recognizing and understanding a crisis, escalating behavior, communication (verbal/nonverbal), de-escalating and follow up/aftermath.
This workshop is designed for front line workers, managers, volunteers and anyone working with people experiencing issues related to being unhoused, mental health and or substance use.
It is meant to be engaging and discuss the realities of escalation and ways of approaching escalation that are non stigmatizing and dignified. We will discuss what we bring to an escalation and approaches that promote connection and build relationships. We will also discuss boundaries and what to do when those boundaries are crossed. We come from a harm reduction, anti-oppression philosophy. We will have a guest speaker with lived experience sharing insight about de-escalation from their point of view.
This training is available to be delivered in-house in person or virtually to TDIN members and other organizations. Course length is four hours, and can be delivered to groups of a minimum of 10 participants.
For more information on this workshop, cost and to schedule a session, please contact Marianne Kozinets, Training and Engagement Coordinator engage@tdin.ca |647-464-1733
Feedback: What people are saying....
"The De-escalation training provided by the Toronto Drop-In Network for WoodGreen Community Services over the course of 4 months was a truly positive experience. The course not only equipped our staff with practical strategies to defuse potentially volatile situations, but it also incorporated a unique and invaluable element by featuring guest speakers with lived experience. Their personal stories added a deeply human dimension to the training, fostering empathy and understanding among participants.
The facilitator, Marianne, displayed exceptional expertise and skill in guiding us through real-life scenarios, enhancing our ability to respond compassionately and effectively to individuals in distress.
This training has undoubtedly strengthened our organization's capacity to create a safer and more supportive environment for our clients, staff, and the community at large".
Jane Weber, Manager of Learning & Development, WoodGreen Community
Associated Files:
The Toronto Drop-In Network (TDIN) is an active member-based coalition of 59 organizations that run at least 56 diverse drop-in centres across the city of Toronto. Our members work with people who are homeless, marginally housed, or socially isolated, including men, women, transgender and non-binary people, youth and seniors.
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